Field Service Engineer - Retail

Field Service Engineer - Retail (m/f/d)

Company:
Bizerba

Location:

Milton Keynes, England, United Kingdom

Reference code: 20262

Employment type:

Full‑time

Seniority level:
Entry level

Job function:
Information Technology

Industry: Machinery Manufacturing

As part of the Service Department, the Field Service Engineer is responsible for break‑fix, maintaining and installing Bizerba equipment for our customers. With a proven technical background preferably supported by a technical qualification, you will liaise directly with customers, ensuring you deliver an efficient professional service.

• Service and install a wide range of retail equipment, predominantly scales, mincers and slicers with associated software.
• Investigate technical issues such as electrical/mechanical breakdowns and network‑related problems.
• Provide customer training on equipment.
• Manage and maintain effective stock levels of parts needed for repairs.
• Project a professional image of the department and company to both internal and external customers. Uniform provided.
• Maintain the company vehicle in a clean and organized fashion, ensuring all maintenance requirements are met according to company policy.
• Maintain a library of backups for customers.
• Maintain all company tools, such as hand tools, ladders, laptops, etc., in good order.
• Attend all required training courses and keep all H&S training up to date.
• Adhere to policies and procedures relating to Health and Safety and Quality Management.
• Maintain calibrated weighs and ensure compliance.
• When calibrating/ verifying equipment, meet all legal standards and work to the highest standard.
• Obtain all qualifications Bizerba deems relevant for the role.
• Write detailed reports on incidents/calls to assist the line manager when required.
• Participate in out‑of‑hours work when required.
• Ensure all administrative tasks are completed on time and to standard.
• Hold a full & legally valid UK driving licence.
• Hold a valid Safety Passport/ECS or equivalent – details will be provided.
• Work to company KPIs & SLAs.
• Where necessary, stay overnight for training or task completion.
• Participate in rollout and refit activities as requested to fulfil business requirements.
• Attend head office as required in conjunction with business needs.
• Perform ad‑hoc duties as requested by the line manager or senior management.

• Organize personal time and resources to meet deadlines and objectives while working with the Service Desk.
• Accept multiple objectives and prioritize accordingly.
• Take a planned approach while accommodating changes.
• Monitor own progress effectively.
• Respond proactively to short‑term business needs that may impact normal role performance.
• Show particular attention to detail.
• Willingness to work out of standard hours to meet customer needs.
• Willingness to undertake UK travel.