Security Service Manager

Service Manager - Security Systems

Location:

Milton Keynes

Salary: 55K + Car / Car Allowance + Full Benefits Package

We are recruiting an experienced Service Manager to take full senior leadership responsibility for the Service Department at an established NSI Gold security installer.

This is a key role overseeing service delivery, technical standards, NSI compliance, and overall service performance across a portfolio of security systems.

Based at the firm’s newly established offices, this position offers an excellent working environment and the opportunity to play a pivotal role in shaping service operations, customer satisfaction, and recurring revenue growth.

• Lead, manage, and develop service engineers, helpdesk, and service coordination teams
• Ensure achievement of SLA, KPI, PMV, and productivity targets
• Act as the Nominated Technical Manager within an NSI‑regulated environment
• Provide senior‑level technical escalation support (remote and on‑site)
• Drive recurring service revenue and improve operational efficiency
• Act as the senior escalation point for key security clients
• Manage day‑to‑day people matters including holidays, sickness, and attendance
• Work closely with the Head of HR on wider people and performance processes
• Maintain high technical, compliance, and customer service standards

• Proven experience as a Service Manager or Senior Service Operations Manager
• Strong technical background in security systems including CCTV, Intruder Alarms, and Access Control
• Experience working within NSI or regulated security environments
• Commercially aware, hands‑on leader with excellent people management skills
• Confident communicator able to engage with engineers, clients, and senior stakeholders

• Competitive salary up to 55K
• Company car or car allowance
• 23 days annual leave plus bank holidays
• Company pension scheme
• Employee Assistance Programme (EAP)
• Employee discount benefits