Account Manager

# Applicant Portal:## Job Details:
Account Manager|  | Account Manager ||  | Account Manager ||  |  ||  | Backed by strong investment, we are entering the next phase of EMEA growth and expanding our reach through strategic acquisitions to offer a broader product portfolio to meet industry demand.
We are seeking an experienced and driven Account Manager to nurture and grow our existing clients across EMEA. This is a newly created role and is ideal for someone who thrives on building long-term relationships, understands complex client needs and collaborates effectively with internal teams to deliver outstanding results.  You’ll be the primary point of contact for a portfolio of large enterprise clients, ensuring their satisfaction, renewing their contracts, identifying growth opportunities, and helping them get the most value from our products and services.

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• Manage and grow a portfolio of existing client accounts to drive retention, satisfaction and growth  
• Build new senior relationships across the organisations to identify cross-sell & services opportunities  
• Work closely and collaboratively with the CSM team to enhance client satisfaction  
• Setup, coordinate and deliver impactful QBRs alongside the CSM and wider team  
• Create account plans for each of clients, mapping all key stakeholders and challenges  
• Track performance and prepare reports on key metrics and insights  
• Marketing and Product teams to refine messaging and drive vertical success  
• Attend client meetings, trade shows, and key conferences to network, build new contacts and drive satisfaction & growth  
• Collaborate with industry associations across the region to expand network and market presence  
• Provides client feedback and insights to Product to shape our solutions  
• Maintains accurate forecasting and pipeline discipline in Salesforce  
• Consistently achieve and exceed renewal, upsell and services targets and KPIs  
• Stay up to date with industry trends, market changes, and competitive offerings ||  | 5 years ||  | Bachelor's Degree ||  | Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!,

Discounted eye tests & glasses, Help towards professional association subscriptions, Various company wide social events, Support with professional qualifications |
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