Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for acquiring IT solutions for small and midsize businesses, addressing customer inquiries, and ensuring exceptional service by identifying and resolving pain points with appropriate solutions. This role involves quoting and processing orders, maintaining product knowledge, and utilizing CRM and ERP tools for effective sales management and communication. The Inside Sales Representative must demonstrate strong communication, problem-solving, and organizational skills to retain and grow customer accounts while embodying SHI Corp Sales values.

• Acquire IT solutions for small and midsize businesses, ensuring an exceptional customer experience.
• Resolve customer inquiries by identifying pain points and offering appropriate IT solutions.
• Quote and process customer orders efficiently using SHI systems and tools.
• Embodies SHI Corp Sales values such as integrity and helpfulness in all interactions.
• Stay updated on product knowledge and industry developments through regular training.
• Utilize internal tools like CRM and ERP for effective sales management and communication.
• Collaborate with internal resources to enhance co-selling opportunities.
• Retain and grow existing customer accounts through regular profiling and engagement.
• Attend required sales and product training sessions to enhance skills and knowledge.
• Maintain a comprehensive understanding of SHI's quoting, ordering, and sourcing systems.

• Listening:
  Recognize underlying messages and non-verbal cues in communication, responding appropriately to explicit and implicit information.
• Technical Expertise:
  Apply technical knowledge and skills effectively in most situations, with occasional guidance.
• Digital Acumen:
  Identify opportunities to use digital tools for improvement and propose digital solutions.
• Multi-Tasking:
  Identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
• Problem-Solving:
  Identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Self-Motivation:
  Identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
• Communication:
  Effectively communicate complex ideas and information, and adapt communication style to the audience.
• Willingness to Learn:
  Actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
• Emotional Intelligence:
  Identify and manage emotions and recognize others emotions in moderate situations.
• Organization:
  Prioritize daily tasks, manage personal workflow, and utilize basic tools to track responsibilities.

• Proficiency in providing and accepting constructive criticism - Basic
• Ability to effectively utilize Word, Excel, PowerPoint, and Outlook to enhance productivity and perform tasks efficiently - Basic

• Completed Bachelor's Degree or relevant work experience required
• Ability to travel 10%

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.