CCTV​/SOC Operator

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Location:
Milton Keynes
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Pay: £27,518.40 per annum
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Hours: 4 days on, 4 days off, 4 nights on, 4 nights off: 12 hour shifts
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

Join Securitas as a CCTV / SOC Operator and become a key part of our Solutions Strategy. In this role, you’ll ensure the smooth operation of Security Operations Centre (SOC) functions in a fast‑paced, customer‑focused environment. You’ll deliver exceptional service to both internal and external customers, managing critical processes with accuracy and professionalism

As a CCTV / SOC Operator at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported.

This is more than just a job, it’s a chance to become a
CCTV / SOC Operator in a role where your potential is recognised, your contributions truly matter, and your growth is supported every step of the way✨

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Effectively process alarm activations across a variety of platforms in accordance with customer‑defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and elevate issues accordingly. Experience with in a control room is preferred but not essential
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems/databases are updated in a timely and accurate manner
• Provide client reports

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• 1+ year customer service experience
• Excellent customer service skills - able to communicate at all levels
• Willingness to learn
• Ability to work as part of a team
• Great attention to detail
• Can work under periods of pressure
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems
• Professional in appearance and attitude
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness
• A flexible approach to working hours including the requirement for covering of holidays and sickness.

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity:
We see potential in every person and situation.
People:
We open our eyes to all that’s good.

Purpose:

We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness
, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

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