Quality Assurance & Quality Improvement Support Specialist

Job Code: 2026-SPECIALI-062

Location:

Milwaukee Department:
Residential Treatment Center FT/PT Status:
Full Time

Job Responsibilities:

Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services (WCS)

Specialized Services Program – Bakari Center

Position Summary

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation

The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program;
Multi-system youth (Delinquency and CHIPS) in transition;
Wraparound Milwaukee youth;
Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by CYFS

Essential Functions

• Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
• Daily monitoring of Medication Administration Records.
• Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.
• Ensure that the center's food service meets the requirements of DCF 52.
• Conduct electronic and/or paper file audits on staff and youth records.
• Conduct facility audits to ensure compliance with DCF 52.
• Develop, implement, and monitor an ordering system for Bakari Center supplies.
• Develop and support the implementation of the daily activity schedule.
• Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.
• Support main office operations, including answering phones, monitoring deliveries and paperwork.
• Conduct surveys for the program with youth and families.
• Develop training plans for new staff and assist in facilitating training.
• Monitor fidelity to treatment models and evidence-based practices.
• Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.
• Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
• Keep appropriate documentation for all funding sources.
• Uphold and promote a positive and supportive culture for youth and staff.
• Maintain client confidentiality within all written and verbal communications
• Adhere to state licensing requirements.
• Adhere to WCS Policies and Procedures.
• Other duties as assigned.

PM21

Job Qualifications Minimal Qualifications

• Minimum of a high school diploma or equivalent and bachelor's degree preferred.
• One year minimum of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Knowledge and skills to work with population age 12-17.
• Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, and…