Program Management Leader - Service Readiness

Overview

Location
:
Minneapolis, Minnesota
Employment Type
:
Full-Time

Are you a highly organized program management professional who thrives at the intersection of cross-functional collaboration, project execution, and operational excellence? Trissential is hiring a Program Management Leader - Service Readiness to join our client's team in Minneapolis, Minnesota.

This is a unique opportunity to influence the successful launch of innovative products while partnering with engineering, service, product, and program management teams. You'll play a critical role in ensuring service readiness initiatives are delivered on time, risks are proactively managed, and customers ultimately receive an exceptional ownership experience.

What's In It For You?

• Play a pivotal role in bringing new vehicle programs to market by leading service readiness initiatives that directly impact product launch success
• Collaborate with engineering leaders, program managers, product teams, and service organizations on highly visible strategic programs
• Drive process improvements and implement LEAN methodologies that enhance organizational efficiency
• Influence stakeholders across multiple departments and leadership levels while building strong cross-functional partnerships
• Join a collaborative environment where innovation, accountability, and continuous improvement are highly valued
• Gain exposure to large-scale product development programs and enterprise-wide operational processes

Your Role & Responsibilities

• Lead and manage service readiness activities across multiple vehicle programs simultaneously, ensuring deliverables remain on schedule
• Organize and facilitate cross-functional meetings to establish accountability, priorities, ownership, and alignment throughout the product lifecycle
• Develop, maintain, and communicate project schedules that align with product development milestones and evolving program timelines
• Create and drive roadmaps for integrating service deliverables into established development processes
• Establish and maintain service readiness standards, governance processes, schedules, and RASCI frameworks
• Partner with engineering, service, product, operations, and scheduling stakeholders to ensure project information remains accurate and current
• Identify program risks, evaluate impacts, and collaborate with stakeholders to develop effective mitigation plans
• Coordinate content reviews and approvals to ensure timely stakeholder engagement and feedback
• Manage service documentation-related activities including owner manuals, service manuals, and parts book coordination
• Apply LEAN thinking and continuous improvement practices to optimize business processes and program execution

Skills & Experience You Should Possess

• 5+ years of experience in Program Management, Project Management, Service Operations, Engineering, SIOP, or related functions
• Strong expertise in project planning, schedule management, coordination, and administration
• Proven success managing complex initiatives involving multiple stakeholders, deliverables, timelines, and priorities
• Exceptional organizational and prioritization skills with the ability to manage competing demands
• Strong communication and presentation skills with the ability to influence stakeholders across multiple organizational levels
• Experience facilitating cross-functional collaboration and driving alignment on key initiatives
• Demonstrated problem-solving, negotiation, and decision-making capabilities
• Experience working within product development or manufacturing environments is highly desirable
• Proficiency with Microsoft Excel and project tracking tools
• Ability to travel approximately 5-10% as needed

Bonus Points If You Have

• Experience utilizing AS400
• Experience working with PTC Windchill or similar product data management systems
• Experience supporting service readiness, aftermarket operations, technical publications, or product launch initiatives
• LEAN, Continuous Improvement, or Process Excellence experience
• Background within powersports, automotive, manufacturing, industrial equipment, or related industries

Education & Certifications You Need

• Bachelor's degree in Business, Engineering, Communications, Project Management, Operations, or a related field
• Project Management certifications such as PMP, CAPM, Agile, Scrum, or Lean certifications are a plus

What We Offer

At Trissential, we believe talented professionals should have opportunities to make a meaningful impact while advancing their careers. By joining our client's team, you'll contribute to…