Education Program Associate

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Job : 376845

Location: Twin Cities

Job Family: Education

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Code: 8312OA

Employee Class: Civil Service

About the Job

Working Title: Education Program Associate

Job code: 8312OA, Ed Pro 2-Ed Ops/Admin

Employee Group: Civil Service

Full/Part Time (FTE): Full-Time, 40 hours/week (100% time)

Regular/Temporary: Regular

Office location: St. Paul Campus, Coffey Hall

Pay Range: $24.60 - $30/hour; depending on education/qualifications/experience

Apply by: November 12, 2026

The person in this position will provide intermediate level educational program management for the University of Minnesota Extension's Department of Family, Health and Wellbeing's online courses. They analyze and improve processes for these programs to be successful. The person in this role provides customer support for participants, ensuring they can register and fully access online and in-person programs in a timely fashion.

They troubleshoot and solve issues. As the conduit between program teams and participants, they interact frequently and collaboratively with other Extension leadership, Extension technical support units, campus-based staff and other staff located in regional and county offices

Location and Work Environment

This position is a full-time position which will report to the Director of Program Development and Evaluation for Family, Health and Wellbeing (FHW). The person will work mainly on the St. Paul campus of the University of Minnesota.

Work Schedule

This position works regular office hours Monday - Friday, and checks phone messages for those who might need help accessing online programs for 30 minutes on Saturdays, totaling 40 hours/week.

Primary Responsibilities Coordinate, manage and implement the internal processes and systems for online courses in the Department of Family, Health and Wellbeing (45%)

• Develop and adapt efficient registration and enrollment processes (in programs such as DORS, PEARS) for participants to maintain high customer user experience. Provide prompt, helpful, and friendly customer service.
• Maintain course content and resources (on learning platforms such as Canvas), in consultation with program teams and Extension Learning Technology staff.
• Track course billing, create invoices, and facilitate communication between course customers and Extension's finance department.
• Assist in analysis of effectiveness of online course design. Identify and research problems related to online course systems. Gather and organize data pertaining to needs assessment, enrollment/outreach, evaluation, and impact of programs.
• Recommend changes, redesign and update instructional materials/modules, in collaboration with Extension Educators.
• Coordinate development of accessible evaluation and educational tools.
• Support marketing and outreach efforts in collaboration with the communication teams to promote online courses and develop relationships with potential partners..
• Troubleshoot problems and create solutions for routine technical or operational problems. Implement and maintain solutions, developing standardized processes and procedures.
• Handle complex work streams and collaborate with cross-functional teams.
• Actively participate in team meetings and check-ins with team leads for online courses.
• Monitor online educational sites and provide technical assistance.

Provide comprehensive evaluation and data collection systems support to Family, Health and Wellbeing programs (45%)

• Review ongoing data collection and evaluation systems and recommend improvements to the customer service system.
• Initiate and maintain online project management (ASANA) systems, including analyzing existing gaps and developing and maintaining solutions.
• Initiate updates to existing evaluation…