Career Navigator; Urban League Twin ACC Member

Note:
This is a full-time ACC Ameri Corps position with Urban League Twin Cities

About the American Connection Corps:

The American Connection Corps (ACC), an Ameri Corps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

About Urban League Twin Cities

We are an voice and catalyst for social justice, policy change, and equitable outcomes in the Twin Cities

Position Overview

The Workforce Job Coach reports to the Workforce Director and provides direct service and program support under the guidance, supervision, and direction of the Workforce Director and designated program staff. The Workforce Job Coach works directly with program clients to support their access to programming and resources and to help them work toward program and client objectives and workforce goals. The Job Coach assists with organizing and coordinating program activities, supporting clients in developing work plans and goals, and maintaining accurate and complete client documentation in accordance with established procedures and staff guidance.

Key Responsibilities

The ACC Member will:

The Job Coach is responsible for supporting the delivery of client services and assisting clients with developing client work plans using SMART Goals.

The primary duties include:

• Organizing daily activities based on established program and Workforce goals under staff direction.
• Documenting work and case notes in files and on client management systems in accordance with established procedures, confidentiality requirements, and staff guidance.
• Assisting clients with identifying and developing sustainable client goals and work plans, with staff oversight and review as appropriate.
• Attending community events on both sides of the river, including tabling, panels, and speaking engagements, to promote agency programs and presence in the communities we serve and share staff-approved program information and resources.
• Assisting staff with monitoring projects/programs and tracking progress toward established Workforce goals.
• Working with the Workforce Manager to share information about clients’ progress and communicate any concerns or opportunities that have been identified for staff follow-up and decision-making.
• Gathering information and assisting with the preparation of requests for information from the Manager, Director, or CEO related to program activities and the Member’s service responsibilities.
• Assisting staff with the development and delivery of digital literacy courses and related content for Microsoft Office Suite to help clients build digital skills that support workforce readiness.

All service activities are performed under the guidance, supervision, and direction of the Workforce Director and designated program staff. The Member supports direct service delivery and program activities and does not independently manage Workforce staff or program operations, make eligibility or employment decisions, determine client case plans or service eligibility, or assume responsibilities otherwise assigned to paid employees. Staff retain responsibility for program oversight, case-management decisions, file compliance determinations, and supervision of employees.

Learning

& Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and…