Desktop Support Analyst

Location: Winthrop

Description

We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.

Responsibilities:

- Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.

- Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.

- Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.

- Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.

- Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.

- Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.

- Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.

- Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.

Requirements - At least 2 years of experience in desktop support, help desk, or a similar IT support role; experience in a manufacturing environment is preferred.

- Associate degree in a technical field, relevant IT certifications, or comparable hands-on experience.

- Working knowledge of PC hardware, Microsoft Windows operating systems, and general desktop troubleshooting practices.

- Experience using Active Directory, Office 365, Windows 10, and service desk or ticket management tools.

- Familiarity with plant-floor technologies such as label printers, handheld devices, scanners, or vehicle-mounted computers is a plus.

- Understanding of core IT infrastructure concepts, including networking, servers, databases, and enterprise applications.

- Strong communication, organization, and documentation skills with the ability to manage priorities independently and collaborate across teams. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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