Resident Relations - Cabana Club; Part Time

Position: Resident Relations - Cabana Club (Part Time)

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

Striving to enrich the lives of the communities we serve

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

Learn

what it’s like to be part of Franklin Group

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing.

As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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BENEFITS & PERKS

• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

CURRENT OPPORTUNITIES

Position:Resident Relations - Cabana Club (Part Time)

Location: Cutler Bay, FL

Job :10629

# of Openings:1

JOB TITLE: Resident Relations

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY:

The Resident Relations position has the primary responsibility of providing assistance and coordinating all requests from the residents and acts as a buffer between residents and the property management team. In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests and meeting with resident groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

• Serves as the primary point of contact for all resident related inquires.
• Coordinates and assists with all requests from resident with the property management team.
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
• Coordinates move-in dates with leasing staff to ensure their new home has been inspections prior to move-in.
• Coordinate move-outs, pre-inspections and final inspections for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
• May perform other duties as needed to assist the Assistant Community Manager and/or Leasing team

Part Time Scheduled (Monday-Friday 9AM-1PM)

SKILLS/

QUALIFICATIONS:

• Strong interpersonal, oral and written communication skills
• Must be organized, detail oriented and have good time management skills
• Ability to work week-ends and evenings as needed
• Ability to multi-task and work in a busy environment

The Franklin Group is an equal employment opportunity company.