Customer Care Representative

Customer Care Representative

Connect Hearing Canada is offering an entry level, full‑time, 3‑month contract position (possibility of extension) for a Customer Care Representative.

Location:

Mission, BC – Reporting to Regional Clinic Manager.

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for the clinic’s Hearing Care Professionals.
• Manage and maintain client accounts while building relationships.
• Work with insurance companies to ensure successful third‑party billing operations.
• Assist with cleanings and minor in‑clinic device repairs (training provided).

• Starting wage of $20/hour.
• Extended Health Benefits Package from day one.
• 3 weeks vacation to start, increasing with tenure.
• 6 days of personal time in first year.
• Additional days off, including your birthday.
• Monday‑Friday business hours.
• Eligible for monthly bonus.
• Growth and development opportunities, including education sponsorship.

• Strong communication and customer service skills.
• Experience or willingness to work on and reconcile accounts receivable.
• Align with our value of helping others.
• Can‑do attitude, love to learn, and passion for growing knowledge.

We welcome applicants who are ready to learn and grow, even if they don’t meet every criterion.

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.