Manager, Accounts Receivable

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Manager, Accounts Receivable

CFO - Shared Services Full Time Management CA

Salary Range: CA $91,108.00 To CA$ Annually

SUMMARY

Reporting to Finance leadership, the Accounts Receivable Manager is accountable for the performance, accuracy and scalability of KORE’s customer receivables function. In this role, you will lead collections, cash application, account reconciliation, dispute resolution and month-end receivables reporting across a complex customer base. Working closely with Billing, Sales, Customer Success, Accounting, FP&A and IT,you'll also have the opportunity to improve cash conversion, reinforce financial controls, and develop efficient, customer-focused AR processes.

Treasury-owned cash forecasting, banking relationships and liquidity management are outside the primary scope of this position.

What you'll be responsible for:

• Manage daily AR operations, including customer aging, collection follow-up, cash application, unapplied cash, credit memos, account reconciliations and close deliverables.
• Set and track collection plans and performance metrics including aging buckets, DSO, past-due balances, dispute resolution time and unapplied receipts.
• Coordinate with Accounting on AR-to-GL reconciliations, bad-debt reserves, credit-loss analysis, write-offs, audit requests and period-end reporting.
• Analyze delinquency trends and material exposure by account, helping leadership prioritize collections and credit decisions.

Customer and Cross-Functional Partnership

• Partner with Billing, Sales, Customer Success and Operations to resolve billing issues, payment delays, credits and customer disputes promptly.
• Provide FP&A and Treasury with reliable customer receipt estimates, collection outlooks and explanations of large forecast variances.
• Escalate significant overdue balances, payment disputes and credit concerns through established governance channels.

Business Process

• Improve billing-to-cash processes through standardized collection workflows, documented account ownership, aging dashboards and exception management.
• Partner with Finance Systems and IT on Net Suite AR enhancements, cash application automation, payment method setup and reporting accuracy.
• Support reconciliation and issue resolution for payment solutions such as Stripe and LPF, coordinating with the Treasury function on bank settlement activity.
• Strengthen customer master data, controls, audit trails and segregation of duties across cash application and adjustments.

Learning and Development

• Lead, coach and develop AR staff, establishing clear accountabilities, service levels and performance expectations.
• Build repeatable procedures, cross-training and continuous improvement routines that reduce manual effort and rework.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business or a related field; CPA or equivalent is an asset.
• 5+ years of progressive accounts receivable, collections or order-to-cash experience, with supervisory experience preferred.
• Working knowledge of AR accounting, cash application, customer reconciliations, collections and credit controls.
• Proficient in Excel and an ERP system;
  Net Suite experience preferred.

SKILLS/COMPETENCIES

• Effective communication and customer dispute management, including thoughtful escalation of sensitive matters.
• Strong analytical discipline and experience building aging, DSO and collections reporting.
• Comfort with payments tools such as Stripe or LPF and implementing AR process automation.
• Ability to lead cross-functional problem-solving while delivering accurate close-cycle results.

KORE VISION, MISSION, AND VALUES VISION

To be the trusted…