Field Installation Technician

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

For those who would rather be in the field than behind a desk, the Field Installation Engineering Department combines technology, travel, and hands‑on problem-solving. Engineers travel across North America installing advanced pharmacy automation systems, working with robotics, technology, and equipment at customer sites. This role also offers extensive travel, paid overtime opportunities, daily per diem while on the road, company‑paid hotel and meal expenses, and the ability to keep airline miles and hotel points earned during business travel.

The Field Installation Technician is responsible for taking Script Pro's pharmacy automation equipment from shipment to a fully operational system. This individual will assemble equipment, connect hardware and electrical components, configure software, test system functionality, and troubleshoot issues on‑site. This position requires a blend of technical aptitude, hands‑on mechanical and electrical skills, excellent customer service, and the ability to travel domestically and internationally.

Manager, Installation Operations

General start time of 7 am, hours and schedule vary daily based on customer demand. This position requires 85% travel with trip duration generally between 4 – 12 days. Travel time is included, resulting in an average of 20-30 hours of overtime paid per pay period. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

• Script Pro System Installation and Setup:
  • Perform on‑site installations of Script Pro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
  • Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
  • Troubleshoot and resolve any technical issues that arise during the installation process, focusing on Script Pro‑specific hardware and software in various settings.
  • Adhere to all company policies and procedures, including safety guidelines and pharmacy‑specific regulations
• Mechanical and Electrical Tasks:
  • Utilize mechanical skills to assemble, install, and adjust Script Pro equipment, ensuring precise alignment and functionality
  • Apply basic electrical knowledge to connect and configure electrical components within Script Pro systems, using tools such as voltmeters, adapting to different electrical standards as needed
• Driving and Transportation:
  • Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport Script Pro equipment, adapting to international driving regulations as necessary
  • Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
  • Ensure the safe transport of sensitive and valuable Script Pro equipment and materials to installation sites, both domestically and internationally.
  • Manage the import and export of Script Pro equipment through customs at border crossings, ensuring compliance with all relevant regulations
  • Adhere to all international travel requirements and documentation standards
• Technical Proficiency:
  • Utilize Windows OS and Microsoft Office…