Customer Service Representative Job Mississauga area,Ontario Canada,Entertainment & Gaming

Customer Service Representative

Location : Mississauga, Ontario, Canada (Hwy 401/403/410 Area)

Nett Technologies Inc., a leading manufacturer of engine emission control systems, has an opening for a technical Customer Service Representative. The company designs and manufactures a full range of exhaust after-treatment emission control products for OE and aftermarket diesel, LPG, gasoline, and natural gas engines. Our recognized entrepreneurial business approach cultivates a collaborative work environment that supports and strengthens our market reputation for quality products and timely innovative solutions.

Roles and Responsibilities:

Provide timely sales support to inside and outside sales team including order entry, phone, and e-mail, e-commerce inquiries

Create quotes process Order Confirmations and Work Orders in collaboration with Engineering and Manufacturing Departments

Coordinate sales leads and customer satisfaction feedback processes

Record and maintain appropriate information in the company CRM database

Provide technical consultative service (we will train) to determine market application needs

Processes warranty claims and appropriate debit/credit for defective or returned materials

In a timely and efficient manner, completes documentation for cross border shipping requirements

Qualifications and

Experience:

Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field

Excellent customer service, sales support attitude and delivery

Logical approach and a mechanical aptitude

Able to build strong relationships

Excellent interpersonal, verbal and written communication skills

Strong analytical and organizational skills with high attention to detail

Proven ability to work to deadlines and comfortable with multi-tasking

Able to work independently and in a team environment

Strong computer skills in Outlook, Excel and Word

Additional Preferred

Competencies:

Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing

Understanding of engine exhaust emissions control systems

Exposure to manufacturing and B2B support processes


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