Junior Developer; Salesforce Administrator

Position: Junior Developer (Salesforce Administrator) - 12 months contract
Panasonic Canada over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region.

The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

Salesforce Administrator/ Jr. Developer:

The Salesforce Administrator/Junior Developer ensures the system is updated and security protocols are met for production and sandbox platforms. Maintains daily, weekly, monthly, quarterly, and annual data and system maintenance tasks. Provides user support and training. Supports implementation of patches and upgrades as required. Prepares required reports and note this is a contract opportunity for note that the position is hybrid.

Office based work will be performed from the Ambler Drive office.

Responsibilities

Reviews business activities, coordinates interviews with key contributors to discover key requirements.

Translates findings into solutions for system efficiencies, and optimization.

Implementation configuration and code changes, approval processes and custom object implementation. Prepares briefs as required.

Acts as a functional lead for customization, data management, requirements, analysis, and business process review, including data extraction and report writing.

Develops, delivers, and documents user onboarding training modules for new users.

Assists with the roll out of training with the development of training materials.

Solicits training feedback, evaluates effectiveness and makes required improvements, communicates findings to interested parties.

Develops, determines, tests, and communicates user best practices and incorporates them into training initiatives.

Maintains system integrity.

Maintains daily, weekly, monthly, quarterly, and annual data and system maintenance tasks. Ensures accurate and timely export and backup.

Maintains communities and partner portals.

Runs deduplication, adoption, data quality tools and utilization reports. Reviews errors and debugs logs.

Reports findings and develops solutions.

Provides authorized user access based on formal documentation and approvals.

Deactivates and reassigns roles and profiles.

Provides user support, including report writing guidance.

Fixes data records, troubleshoots workflows, approval cycles, delegation, and escalation paths. Monitors usage, audits, and provides required reports.

Develops, configures, and implements appropriate testing for upgrades and patches, makes course corrections as required.

Coordinates the release of program and application upgrades and patches to users, ensuring appropriate testing, training, and approvals are obtained.

Reads release notes, coordinates, arranges, organizes and communicates changes and schedules.

Ensures thorough testing is completed prior to approved release prepares documentation, findings, and briefs as required.

Contacts the vendor if issues arise.

Provides support for 3rd party integrations as required.

The Successful Candidate Will Have:

Community College – 2-year certificate or Diploma in Marketing

Salesforce Administrator certification, Platform Developer Certification, Platform App Builder Certification required.

3
-4 years’ related work experience.

Requires experience with Microsoft Office and Salesforce Service Cloud and Sales Cloud

Salesforce CPQ and Marketing Cloud would be considered an asset.