IT​/OT Service Delivery Manager; Regulated Manufacturing & PKI

Position: IT/OT Service Delivery Manager (Regulated Manufacturing & PKI)
Job Description

Experience: 8-10 years

Required Skills:

· Public Key Infrastructure

· As a part of an IT/Operational Technology (ITOT) team you will be responsible for overseeing the IT systems and operational technology that support manufacturing and laboratory processes.

Job Description

·
Service Delivery: Execute the IT/OT service strategy aligned with business objectives.

· Collaborate with IT and OT teams to identify service improvement opportunities and ensure alignment with industry best practices.

·
Service Design and Implementation: Lead the design of IT/OT services, ensuring they are robust, scalable, and aligned with security standards.

· Ensure service level agreements (SLAs) and key performance indicators (KPIs) for monitoring service delivery are met.

· Make sure ITIL (Information Technology Infrastructure Library) practices and methodologies are followed.

· Project and operations management.

·
Leading projects: Managing the lifecycle of IT and OT projects, including the implementation and upgrades of systems.

·
Ensuring up time: Overseeing day-to-day IT system operations to ensure reliability and availability.

·
Handling incidents: Providing advanced troubleshooting and acting as an escalation point for major IT issues.

· Regulatory and quality assurance.

·
Ensuring Compliance: Ensuring all systems comply with relevant regulations and industry standards, which is especially critical in a regulated field, like cell and gene therapy.

·
Managing audits: Participating in internal and external audits and coordinating responses to audit requests.

·
Managing risks: Performing risk assessments to develop response strategies and mitigate potential threats.

·
Risk Management and Compliance: Ensure IT/OT services comply with regulatory requirements and industry standards (e.g., cybersecurity, data privacy).

· Identify and mitigate risks associated with IT/OT service delivery, implementing appropriate controls and contingency plans.

· Customer and stakeholder engagement.

·
Managing relationships: Building and maintaining strong relationships with internal and external stakeholders, vendors, and partners.

· Serving as a liaison:
Acting as the bridge between technical teams and business stakeholders to align IT efforts with organizational goals.

· Collecting requirements:
Working with business stakeholders to understand program requirements and determine necessary resources.

·
Team Leadership and Mentoring: Guiding and monitoring the IT operations team, providing mentorship and development opportunities.

·
Promoting collaboration: Fostering a collaborative and inclusive work environment.

·
Coordinating resources: Coordinating internal and external resources to meet project requirements.

·
Candidate Requirements: Proven experience in IT service management, with specific expertise in managing IT/OT services.

· Solid experience with continuous development software cycles in a highly regulated environment.

· In-depth knowledge of ITIL framework and best practices.

· Familiarity with industry-specific regulations and standards (e.g., ISA-95).

Requirements

Experience:

8-10 years

Required Skills:

• Public Key Infrastructure
• As a part of an IT/Operational Technology (ITOT) team you will be responsible for overseeing the IT systems and operational technology that support manufacturing and laboratory processes.

Job Description
• Service Delivery:
Execute the IT/OT service strategy aligned with business objectives.
• Collaborate with IT and OT teams to identify service improvement opportunities and ensure alignment with industry best practices.
• Service Design and Implementation:
Lead the design of IT/OT services, ensuring they are robust, scalable, and aligned with security standards.
• Ensure service level agreements (SLAs) and key performance indicators (KPIs) for monitoring service delivery are met.
• Make sure ITIL (Information Technology Infrastructure Library) practices and methodologies are followed.
• Project and operations management.
• Leading projects:
Managing the lifecycle of IT and OT projects, including the implementation and upgrades of systems.
• Ensuring up time:
Overseeing day-to-day IT system operations to…