Manager Technology Delivery/Partner mgmt
Job in
Mississauga, Ontario, Canada
Listing for:
The Toronto-Dominion Bank (Canada)
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Position: Manager Technology Delivery / Partner mgmt
Description
:
Colleague and Customer Assistance is a segment under TD's CBTS Canadian Banking Technology Solutions division, where teams such as:
Contact Centre, ATM and Customer Assistance have come together to support a shared services mandate.
Our Goals:
Bring innovative solutions to the marketBring an integrated solution capability with comprehensive digital experience to help drive the right customer experience while protecting our customers' interestsProvide legendary customer experienceEnhance our core capabilities to better protect our customersThe ATM / Cash Management technology team provides support all TD ATMs in North America as well as Cash Services for North American ATMs, Branches and CDN Commercial customers.
Job Overview:
As a key member of the ATM Delivery team, the successful candidate will be required to work with a highly interactive team and will be responsible for the delivery of ATM / Cash Mgmt. projects as well as overseeing the portfolio for the CDN ATM business.
KEY ACCOUNTABILITIES
Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients.Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspectiveManages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexityOrchestrates the development of resolutions, plans and strategies for operational advancementManage cross-functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirementsResponsible for project delivery for the set of applications in their scope,Establish day-to-day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own areaCommunicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applicationsAssess change requests and issues across the portfolio and identify key items for reportingManage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billing/expenses against contractsAssist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverablesWork closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of productsMeasure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectationsAssess work plans and schedule impacts across portfolios and identify key schedule issues for reporting, escalate further as necessaryAssess and review schedule impacts, and works with stakeholders to resolve, and escalate further as necessaryComply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and costTrack major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costsEnsure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriateMaintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreementsKeep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businessesEnsure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projectsPrioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality,…
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