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IT Support HelpDesk/Support

Desktop Support Analyst

Job in Mississauga, Ontario, Canada
Listing for: CAA Club Group
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below

Position Details

What you will do :

  • A combination of on phone support for internal CAA Associates and onsite support
  • Support tasks for this position include incident handling, problem identification, ticket Management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation
  • Provide 1st, 2nd level technical support for Windows 10, O, remote connectivity as well as several business specific applications
  • Experience in managing devices in Intune
  • Provide support in a Citrix environment
  • Provide support to virtual desktops in an Azure environment
  • Management, setup and maintenance of all IT equipment onsite, this includes printers, Video conferencing and other IT assets
  • Setup and configuration of new hardware and software
  • Educate users on how to use systems and applications as required
  • Asset Management of Desktops, Laptops, Monitors and Printers
  • Document and maintain Desktop Support procedures
  • Create Knowledge Base articles as required
  • Various projects as assigned by Management
  • Occasional travel to various retail store locations will be required

    • Who you are :

  • Preferably Bilingual in French and English
  • Post-Secondary education or Diploma in computer science or Information Technology
  • A minimum of four years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
  • Excellent time management, analytical and problem-solving skills
  • Ability to work effectively and productively within a team environment
  • Knowledge of ticketing management systems
  • Knowledge of PC, laptop and printer hardware and software
  • Proficient in:
  • Office – Azure Management
  • Windows 10, remote diagnostic and problem resolution
  • Citrix
  • Azure Virtual desktops
  • VPN Connectivity
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