Fusus Technical Support Specialist
Job in
Mississauga, Ontario, Canada
Listing for:
Axon
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Job Description & How to Apply Below
Support Axon Fusus customers remotely from Canada through phone, email, and chat, combining systematic troubleshooting with technical customer care.
As a Senior Technical Support Representative at Axon, you will provide first-class support for Axon Fusus hardware and software. The work involves enterprise routers, firewalls, tunnels, data flow, video management systems, security cameras, and Linux networking tools. You will resolve requests, follow escalation policy, and maintain accurate CRM documentation while pursuing training and certifications.
Key Responsibilities:- Respond to customer requests through email and telephone
- Troubleshoot issues and follow Axon Fusus escalation policy
- Work with enterprise networking equipment and data flow
- Collaborate with Implementation on geospatial customer setup
- Participate in sponsored technical training and certifications
- Systematic analytical approach to problem-solving and resolution
- One year working in information systems and networking
- Strong enterprise network equipment configuration knowledge
- Security camera, VMS, DVR, and NVR experience strongly desired
- Network+, Security+, or Linux+ certifications
Bring analytical troubleshooting, enterprise networking, and video technology knowledge to Axon Fusus customer support.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).