IT Technical Support Specialist

Deliver hands-on IT support from Pinchin’s Mississauga office, resolving connectivity, hardware, software, and access issues. Work onsite five days weekly during a one-year contract.

As an End-User Support Specialist, you will help provide reliable technology experiences for Pinchin employees. Reporting to the Manager, IT Support, you will maintain computers and applications, manage accounts and permissions, document support, and coordinate equipment requirements. Windows environments, VPN connectivity, onboarding, and user service are central to the work.

• Provide responsive technical guidance and issue documentation
• Resolve hardware, software, connectivity, and end-user problems
• Configure accounts, distribution groups, permissions, and access
• Coordinate technology requirements for incoming employees
• Support hardware and software upgrades and deployments

• Two years of relevant end-user or desktop support experience
• Hands-on installation, maintenance, and troubleshooting experience
• Knowledge of Windows desktops, laptops, email, and internet connectivity
• Ability to prioritize requests through resolution with attention to detail
• Ability to work onsite in Mississauga five days weekly

Use practical troubleshooting, account administration, and customer service skills to support Pinchin’s employees and technology in Mississauga.