Technical Client Manager
Job in
Mississauga, Ontario, Canada
Listing for:
SGS
Full Time
position
Listed on 2025-12-28
Job specializations:
-
Pharmaceutical
-
Healthcare
Job Description & How to Apply Below
Job Description Act as a liaison between clients and the laboratory as follows:
Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.Assist in preparing protocols and project reports as needed.Provide status updates of ongoing projects.Monitor SGS activities against quote scope.Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.Ensure pricelists are maintained and accurate with regards to effort required for work.Working with Lab Manager make sure that invoices are generated and sent upon completion of work.Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.Manage business related complaints relating to Service Quality from enquiry to payment received.Follow Training SOP for training and training records.Qualifications
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science2– 5 years’ experience working as a senior scientist in a lab environment or PhD 3-5 years’ experience working in the Pharmaceutical Industry.1 – 3 years’ experience in a customer/client contact positionSeveral years’ experience in the area of pharmaceutical analysis and project managementThorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.Experience with bio-pharmaceuticals a plusStrong negotiation, communication, customer relation, and interpersonal skillsSelf-starter with entrepreneurial attitudeThe incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basisProven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
