Ocean Import/Export Coordinator
Job in
Mississauga, Ontario, Canada
Listing for:
GEODIS
Full Time
position
Listed on 2025-12-28
Job specializations:
-
Transportation
Transportation Logistics, Dispatcher, Transportation Manager, Freight
Job Description & How to Apply Below
Ocean Import/Export Coordinator
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Assigns carriers to loads utilizing transportation management systemsResponsible for load planning, optimization, routing, and scheduling of all transportation modesDevelops and implements final stage system parameters that drive system load assignments that identify, build, and book shipments in compliance with client routing expectations, driving financial impact to clientResponds to client needs by answering e-mails, calls, tracking and moving shipmentsServes as the daily direct point of contact for client; direct point of contact for client issues that require immediate attentionRecommends corrective action to client or executives to adjust customer complaintsMonitors and ensures on-time pick-up and delivery based on reportsNegotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for clientExpedites shipments on behalf of client, when necessaryCreates, analyzes, and presents financial and service reports to clients on a weekly, monthly, and quarterly basis; provides load exception reportingResponsible for leading daily, weekly, and monthly meetings with client and GEODIS leadership, as requiredLeads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectationsDevelops materials for and leads client Q meetings (client executives, GEODIS executives, Transportation Management groups, etc.)Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODISDevelops proactive problem solving and cost saving opportunitiesWorks with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiencyDetermines work procedures related to assigned clients and ensures that the standard operating procedures are accurate; provides quarterly updates to Training AdministratorCoordinates with FAP on invoice resolution and carrier escalationValidates and approves accrual reports provided by Central Billing Team before clients are billed each weekProvides cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when neededCarrier & Vendor Coordination:
Liaise with customers, air & ocean carriers, warehouse & trucking providers, and co-loaders to secure capacity, negotiate rates, and optimize routingEnsure adherence to international trade regulations, INCOTERMS, and customs requirements while managing shipping documentationContinuous Improvement to identify opportunities for operational efficiencies, process improvements, and enhanced customer serviceSupports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR, and SustainabilityOther duties as required and assignedWhat you need:
Minimum 2 years of related experience and/or training; or an equivalent combination of education and experienceMinimum 1 year experience in customer service or coordinator roleExperience with Cargo WiseExperience with Transportation Management SystemsExperience with optimization tools preferredPC literate with experience with Microsoft Outlook, Word, Access, and ExcelExcellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customersExcellent planning and organizational skillsStrong problem-solving skillsAbility to…
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