Supervisor Ramp - YYZ - AVOP Mandatory, Menzies Aviation

Supervisor Ramp - YYZ - AVOP MANDATORY, Menzies Aviation - Mississauga

Join our team and soar to new heights with a career at Menzies Aviation! We are looking for a dedicated individual to ensure smooth operations on the tarmac.

Joining Menzies Aviation means becoming part of a world‑class team that is driving excellence in the aviation industry. Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

• Day‑to‑day operational performance, safety, security, and customer satisfaction of the product through effective support and management of the delivery area.
• Consistently deliver the highest possible level of customer service at all times.
• Ensure the airline product is delivered consistently to demanding service‑level standards and on‑time performance targets to our customer airlines.
• Be proactive in all areas by forward planning and taking responsibility for the job in hand.
• Ensure the safe and correct control of all resources on the ramp.
• Comply with all airlines ground handling regulations as well as local airport authorities.
• Actively give support, guidance, and encouragement to your work colleague.
• Ensure safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual and according to international aviation standards.
• Safeguard the health, safety, and welfare of staff, customers, and other visitors as required in full compliance with the company’s Health & Safety Policy.
• Process questions, queries, or grievances in a professional and confident way.
• Promote an open reporting culture.
• Ensure investigations take place into any incident/accident, non‑conformity, or service delivery failure, with resulting corrective actions being established and then maintained.
• Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system, and GSE checks.
• Ensure no company property abuse occurs.

• Proven leadership skills and experience.
• Minimum of 18 years of age and legally able to work in Canada.
• Valid driver’s license and hold a DA.
• Demonstrate ability to lead, coach, and develop staff.
• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines.
• Extensive experience in ramp handling and good understanding of the operational departments.
• Proficient knowledge of the IATA Standard Ground Handling Agreement.
• Familiar with GOMs, airline procedures, airport procedures, airport legislations.
• Fully versed on international aviation safety and security standards and passionate about promoting them within the organization.
• SLA driven to meet customer expectations by delivering excellence.
li>Strong sense of stakeholder engagement, including customer portfolio, airport representatives, local CAA, and local third‑party providers.
• Ability to develop the team, provide succession planning, and re‑engineer business processes as demanded by changes in the business.
• Ability to drive and deliver improvement plans and the relevant follow‑up process.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Adaptability with regards to working with a multi‑national workforce, and collaborating well with local working unions.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
• Must be flexible to adapt to changing demands, circumstances, or weather conditions.
• Calm and approachable manner.
• Knowledge of local labour legislation is a big advantage.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to lift up to 70 lbs when required.
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.