Customer Service and Sales Representative

Are you a people person with a passion for sales? IMKO Workforce Solutions is looking for motivated and enthusiastic Customer Service and Sales Representatives for a national storage company with a call center located in Columbia, MO.

Shift: This is a full-time, on-site position. Applicants must be able to work 40 hours per week and be available between 11 am and 10:30 pm seven days per week (this includes weekends). This position will have split days off.

Pay: $19.50/hr

• Handle both inbound and outbound calls in a professional, friendly, and timely manner.
• Engage with potential and current customers to promote our services and close sales.
• Guide callers through the sales process by actively listening to their needs and recommending suitable storage solutions.
• Provide an excellent customer experience by addressing caller inquiries, overcoming concerns, and creating a sense of urgency.
• Accurately record caller information and sales details.
• Adhere to key performance indicators related to call volume, conversion rates, and customer satisfaction.
• Stay up-to-date on all our features, procedures, and benefits.

• Applicants must possess a high school diploma or GED.
• 6+ months of call center, clerical, or customer service experience is required.
• Excellent oral and written communication skills, time management, and a professional demeanor.
• Typing speed of 35-40 wpm.
• The ability to work on a computer and navigate the internet is essential.

Physical Demands:
This is a sedentary role that requires sitting for extended periods. Must be able to pass a 7-year background check.

We offer weekly pay and benefits.