Senior IT Specialist, R&D

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years our team has driven meaningful innovations in kidney care. As we build on our legacy we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services while looking beyond kidney care and investing in transforming vital organ therapies.

Greater flexibility and efficiency in therapy administration for care teams and longer fuller lives for patients that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space it will also offer meaningful work to those who join us. At Vantive you will become part of a community of people who are focused courageous and dont settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job Summary
We are seeking an experienced and highly skilled technical leader to join our team. As the R&D IT Business Relationship Manager (BRM) you will be responsible for managing the R&D IT operations and serve as the primary liaison between IT and business units ensuring technology solutions are aligned with business goals and strategies.

BRM Role
Strategic Partnership & Alignment
Serve as the primary liaison between IT and business units ensuring technology solutions are aligned with business goals and strategies.

Build and nurture strategic partnerships to drive value and success across business and IT teams.

Develop and maintain comprehensive IT roadmaps that support multi-year investment planning and business objectives (using frameworks like BATS).

Demand & Portfolio Management
Lead portfolio intake and demand management evaluating and prioritizing new project requests and enhancements.

Participate in approval processes (e.g. P  / ARB) to ensure projects meet business needs and strategic direction.

Own and maintain the process for aligning technology investments with business imperatives and value streams.

Relationship Management
Monitor and continuously improve IT services based on stakeholder feedback changing business needs and emerging technologies.

Business Needs Assessment & Solutioning
Assess current and future business needs identifying opportunities for technology to support and improve business functions.

Guide teams in adopting new technologies and resolving issues acting as a strategic advisor.

Stakeholder Engagement & Communication
Foster strong communication and trust with stakeholders ensuring transparency and alignment throughout project life cycles.

Act as the single point of contact (SPOC) for business-related IT requirements escalation and issue resolution.

Governance & Compliance
Ensure IT initiatives and projects are integrated and compliant with broader business strategies regulatory requirements and security standards.

Collaborate with Infosec and other teams for incident management compliance reviews and audits.

Responsibilities
Responsible for managing the R&D IT operations and serve as the primary liaison between IT and business units ensuring technology solutions are aligned with business goals and strategies.

Oversee IT Partners to ensure the smooth operation of our IT infrastructure and systems.

Provide oversight of the end-user support for laptops, desktops, printers and other IT-related equipment.

Ensure efficient onboarding of new employees and ensure their IT needs are met and manage the offboarding / exit process for departing employees.

Coordinate with Compliance team to support GxP workstations and IT QA activities including IQ / OQ and computer system validation.

Monitor the helpdesk ticketing queue and SLA adherence.

Provide support / advice for R&D Lab equipment integration & IT tools implementation as per standard framework.

Manage the budget forecast including annual Capex / OpEx forecast and tracking and approve invoices for various IT costs.

Coordinate with IT procurement for new application / tools procurement & vendor management.

Coordinate with Infosec for any security incidents and participate in regular compliance reviews & audits.

Requirements

Bachelor's degree in computer science, Information Technology or a related field.

At least 10-12 years of experience in IT with a focus on R&D IT operations and management.

Strong knowledge of IT infrastructure and systems including networking, telecom, audio / video and conferencing.

Good understanding of R&D Laboratory tools / applications in Pharma / Med device environment.

Strong understanding of GxP workstation and IT QA activities including IQ / OQ and computer system validation.

Experience with helpdesk ticketing and SLA adherence.

Good knowledge of local data center support including server / storage Linux infra and regular health monitoring, OS patches and updates.

Experience with backup and restoration BCP / DRP documentation and yearly testing.

Strong understanding of…