Field Service Team Leader

Join to apply for the Field Service Team Leader role at Linde Material Handling
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We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot.

The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.

• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident
• Inspections/Investigations and associated report provision P3
• Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
• Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e‑learning completion)
• Engineer performance management – team ethic/KPI's, continuous improvement
• First level technical escalation & on‑site assistance
• Service team skills – engineer engagement, retention, coaching and development to include training needs identification
• Manage engineering coverage in the team – including absence reporting, first line authorisation of holidays etc.
• Team operational KPI performance to target – Productivity, Response, First time fix, Servicing.
• Assist with Engineer appraisals and JLR site audits as required.
• Team meetings – Participate in the communication of business objectives and performance against both goals and targets
• Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
• New starter integration, probationary management and development/mentoring
• First level operational escalation to Management team and Admin.
• WIP management – job and service completion (including appropriate document completion)
• Engineer absence management – Carry out RTW in absence of management team
• Ensure site requirements set by customer are met – i.e. Respond to and prioritise workload/breakdowns.

Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements. Target individual team leader productivity (non‑management time) range from 40% to 80%.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Machinery Manufacturing

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