Human Resources Coordinator

Job Title:

Employee Experience Representative

Location:

Moline, IL (Hybrid: 4 days onsite, 1 day remote)
Duration: 12+ Months

Position Overview:

We are seeking a detail-oriented and customer-focused Employee Experience Representative to join a Human Resources Operations team. In this role, you will provide comprehensive HR support to employees and HR business partners by responding to inquiries, administering HR processes, maintaining employee records, and ensuring a positive employee experience throughout the organization.

The ideal candidate will possess strong organizational, analytical, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment while maintaining strict confidentiality.

Key Responsibilities:

• Deliver exceptional customer service by researching, resolving, and responding to employee and HR inquiries in a professional and timely manner.
• Support and administer various HR operational processes, including:
• Talent acquisition and recruitment-related activities
• Internal employee transfer processes
• Organizational management updates
• Employee records maintenance
• Learning and training administration
• Maintain accuracy and confidentiality of sensitive employee information and HR records.
• Monitor and meet established service level agreements (SLAs) and operational targets.
• Collaborate with HR team members to resolve escalations and improve process efficiency.
• Participate in continuous improvement initiatives and recommend innovative solutions to enhance HR service delivery.
• Ensure compliance with company policies, procedures, and HR operational standards.

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Strong attention to detail and commitment to data accuracy.
• Proven ability to manage multiple priorities and adapt to changing business needs.
• Excellent analytical, organizational, and problem-solving skills.
• Strong verbal, written, and interpersonal communication abilities.
• Experience working effectively in a collaborative team environment.
• Ability to handle confidential information with professionalism and discretion.
• Demonstrated ability to support process improvements and adapt to organizational changes.

Preferred Qualifications:

• Experience supporting HR operations, HR shared services, or HR administration functions.
• Strong customer service experience in a fast-paced environment.
• Experience working with HRIS or Human Resource Management systems.
• Familiarity with Talent Acquisition, Employee Records, Learning Management, Onboarding, or related HR processes.
• Intermediate to advanced proficiency in Microsoft Excel, including reporting and data analysis.
• Experience supporting continuous improvement or process optimization initiatives.
• Hybrid work schedule with four days per week in the office and one remote day.
• Initial onsite training period of approximately 2-3 months.
• Collaborative, team-oriented environment with opportunities to contribute to process improvements and employee experience initiatives.