Group Setup Technician

Behind every accurately issued policy is an organized, detail-oriented professional committed to quality and precision.

The Group Setup Technician (Group Insurance) plays a key role in issuing new group insurance policies and processing post-sale changes to existing group plans. Using information provided by the Underwriting team, they update the administrative system (BMS), prepare client documentation (contracts and benefit booklets), complete new employee enrolments during policy implementation, validate contracts and policy amendments, and ensure the efficient management of the Issuance inbox.

• Excellent verbal and written communication skills in both English and French.
• Experience in group insurance or a similar administrative environment.
• Proficiency with Microsoft Office applications, particularly Word and Excel.
• Strong attention to detail and high level of accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong collaboration skills and the ability to work effectively with cross-functional teams.

• Issue new group insurance policies and update existing group benefit plans within the administrative system (BMS).
• Prepare, update, and validate contractual documentation, including contracts, amendments, policy changes, and client benefit booklets.
• Review and verify the accuracy of data and benefit information before entering it into the system.
• Complete new employee enrollments during the implementation of new policies and follow up on any required information.
• Prepare and distribute administrative packages and policy-related documentation to clients, brokers, and external service providers.
• Manage the shared Group Setup team mailbox, respond to inquiries, and conduct the necessary research and follow-up activities.
• Review and validate documents to ensure accuracy and quality.

• The chance to be part of a dynamic, high-performing team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
• Training and development opportunities;
• A comprehensive benefits package including a competitive salary, bonus, pension and benefits;
• A dynamic location in downtown Moncton;
• A paid volunteer day;
• Time off to care for family members and pets.