Administrative Assistant 3 - Front Desk

Position Overview

The Front Desk will be the single (physical) point of contact for the public visiting the Peel Plaza police facility. Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as outlined in the Standard Operating Guidelines.

Competition Number

Pf 26-019

Salary

$51,126.00 - $56,149.00/Year

Job Type

Permanent Full Time

Closing Date

November 20, 2026

Key Responsibilities

• General reception duties including maintenance of visitor access control based upon adopted procedures.
• Act as first point of contact with visitors (persons not in custody), manages the access of visitors to the facility using established procedures.
• Liaises with various internal divisions/units to respond to visitor needs, such as criminal record check, fingerprints, interviews, etc.
• Distribute criminal record check letters and other documentation left with front desk by internal staff for pick-up by members of the public.
• As required, processing of civil fingerprints relating to criminal record checks.
• Liaises with external agencies (DOJ, RCMP, Parole) with respect to directing visitors using established principles.
• If required, monitors CTV and reports any unusual or criminal activity based upon established principles.
• Provide and control access to the multi-purpose room or other meeting areas in the lobby area.
• Control access to washrooms in lobby area.
• Organizes mail by division/unit for pick up.
• If required, monitors and responds to intercom from loading dock area.
• Assist property control staff with shipping/receiving as required.
• Answers the Saint John Police Force Administration line.

Essential Qualifications

• Keyboarding Skills of at least 35 WPM.
• Must be security cleared.
• A proficiency in French (Intermediate) as per the Province of New Brunswick Oral Proficiency Rating Scale.

Education And Training

The successful candidate must possess a community college diploma in Office Administration, a university Business Certificate 1 or an equivalent program.