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IT/Tech
IT Specialist, IT Business Analyst
Job Description & How to Apply Below
Lead Service Now Software Asset Management delivery remotely, configuring SAM Workspace, License Management, and entitlement loads. This W2 contract serves candidates located in the United States or Canada.
You will lead the technical consulting work for a SAM and ITSM engagement, including a Phase 1 entitlement plan covering 24 products. The assignment combines publisher data integration, governance documentation, stakeholder workshops, and Service Now configuration. Work runs from November 2, 2026, through March 5, 2027.
Key Responsibilities:- Configure SAM Workspace and License Management capabilities
- Complete the Phase 1 entitlement plan and entitlement load
- Build integrations for Microsoft, Adobe, and custom publishers
- Create governance SOP and SAM playbook documentation
- Support workshops, user stories, demonstrations, and stakeholder guidance
- Service Now Software Asset Management certification
- Service Now CSA, CAD, and Integration Hub certifications
- Service Now ITSM configuration experience
- REST APIs, OAuth, Azure AD, and Integration Hub experience
- United States or Canada location and strong English communication
Lead SAM Workspace, License Management, entitlement planning, and Service Now integration activities through this defined contract.
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