Clerical Support, and Medium Security Units

Position: Clerical Support, Minimum and Medium Security Units

At Vancouver Island Regional Library (VIRL), we believe libraries strengthen communities by supporting learning, connection, and belonging. Every day, our staff help people access information, build.

CA $65,000.00–CA $85,000.00 yearly

Remote

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ.

Full-time

Clerical Support, Minimum and Medium Security Units. BC Mental Health & Substance Use Services. Forensic Psychiatric Regional Clinics and Programs are for people with a mental health and/or substance.

CA $72,000.00–CA $90,000.00 yearly

Full-time

Mosaic is a diversified, 100% Canadian-owned land solutions company focused on long-term value creation from private forest lands and public forest tenures. Through an integrated, multi-use approach.

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At Vancouver Island Regional Library (VIRL), we believe libraries strengthen communities by supporting learning, connection, and belonging. Every day, our staff help people access information, build skills, and discover new opportunities. Together, we are proud to Light the Way for the communities we serve.

We are seeking someone who is enthusiastic and dependable to join our team as a Service Desk Analyst on the Information Technology team located at the Nanaimo North branch. This position offers an excellent opportunity to gain meaningful work experience while contributing to a welcoming and inclusive library environment that serves communities across Vancouver Island, Haida Gwaii, and Bella Coola.

What you’ll do

Under the direction and support of the IT Operations Manager, the Service Desk Analyst is the first point of contact for employees experiencing technical issues with Vancouver Island Regional Library (VIRL) owned technology, hardware and software and IT services. This includes VIRL’s public computing services. The Service Desk Analyst is responsible for providing Service Desk Support and resolving problems to the end user’s satisfaction concerning software, hardware, mobile devices, and network connectivity.

The Service Desk Analyst contributes to the effective operation of the IT Division through support, maintenance, and provisioning (with Manager approval) of the networked hardware and software, including PCs, Laptops, Tablets, Phones, computer applications and other related peripheral equipment.

• Provide excellent customer service to staff throughout VIRL by telephone, email, virtual client web portal or face-to-face interaction.
• Provide clients with timely and systematic solutions to their problem or request.
• Identify and prioritize problems based on impact to normal operations and on VIRL’s customers, appropriately managing customer expectations.
• Manage system incident workflow from identification to closure including communication to end client until the issue is resolved.
• Resolve various service requests including:
  New computing device setup including the unpacking of new or re-purposed computers, monitors, and related desktop hardware, which may include traditional PCs, portable notebooks, mobile devices and public facing desktops. Install additional software and hardware (e.g. printers, scanners, network cards, etc.). Utilize system tools for proper imaging and…