Banking Customer Advisor

Build lasting customer relationships through banking advice, service transactions, and financial guidance with TD Canada Trust in Delson, Quebec.

As a Personal Banking Associate, you will help existing and prospective customers understand banking solutions and access appropriate support. Your work includes customer problem resolution, new accounts, investment advice, and digital education. You will also exercise judgement with confidential matters, resolve critical issues, and report non-standard concerns. The position requires strong administration, planning, time management, and communication skills. Candidates need a high school diploma or one year of relevant experience, with a post-secondary degree preferred.

IFC or equivalent licensing must be obtained within 90 days of starting.

• Build impactful relationships with customers and understand their needs
• Provide day-to-day advice and resolve customer banking problems
• Recommend appropriate contacts, products, services, and solutions
• Resolve critical issues and report non-standard matters to management
• Promote team effectiveness and share industry knowledge

• Strong customer experience and communication skills
• Independent self-starter with effective organizational abilities
• Ability to manage changing priorities and several tasks
• Knowledge of banking solutions and processes
• Microsoft Office, branch software, and internet proficiency

Support TD customers with thoughtful financial guidance, relationship building, problem resolution, and accurate banking processes.