Quality Analyst

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .

Job Summary

The Quality Analyst role reports to the Director, Quality. This role will:

• Contribute to the continuous improvement of customer quality rates by identifying, analyzing, and reducing the root causes of non-conformities and field returns (RMA)
• Provide a clear, structured, and up-to-date view of product quality performance to support decision-making and prioritization
• Actively collaborate with internal teams (Product Life Cycle, Production, Supply Chain, etc.) to recommend, implement, and track the effectiveness of corrective and preventive actions
• Support operational quality improvement projects within the department to help reduce non-quality costs and strengthen the Quality team’s efficiency and proactivity
• Contribute, alongside quality engineers, to new product development projects by leveraging field data and feedback
• Monitor the quality level of materials, semi-finished, and finished products at different stages of their lifecycle (design, assembly, and use) to analyze their quality and reliability
• Provide data on components to support their qualification or disqualification
• Manage cases reported through the "lessons learned" management tool as part of DFx analyses (Design for Manufacturing, Assembly, Cost, etc.).
• Maintain and ensure the completeness of defect lists identified internally and by customers, and make sure these are shared and understood by all stakeholders

Key Tasks & Responsibilities (Essential Functions)

• Collect, consolidate, and analyze product quality data (internal and external non-conformities, customer returns, RMAs, technical support and customer service requests, Aging test results).
• Using proven quality improvement techniques, Identify trends, detect recurrences, and alert the Quality department and relevant teams.
• Investigate and formalize root causes of recurring quality issues, and propose a prioritization of corrective actions based on criticality, impact, cost, and complexity.
• Work closely with Quality peers, PLC (Product Life Cycle), Production, Supply Chain, Production Technology, and Engineering teams to recommend, implement, and track corrective and preventive actions.
• Develop, update, and share dashboards, reports, and quality indicators (KPI’s) to support management and internal communication (for example COPQ, DPPM, IQC, IPQC and FQC FPY).
• Participate in quality meetings and present analyses, findings, and recommendations.
• Contribute to the formalization, update, and continuous improvement of quality processes and indicators (KPI’s).
• Be proactive in suggesting ideas to enhance customer satisfaction and reduce non-quality costs.
• Leverage field feedback to inform new product development projects and drive quality improvement from the design stage.
• Support quality studies related to component qualification within product development or lifecycle projects.
• Manage cases reported through the "lessons learned" management tool as part of DFx analyses (Design for Manufacturing, Assembly, Cost, etc.).
• Help feed manufacturing system data platforms and contribute to their full utilization.
• Ensure the reliable collection, consolidation, and analysis of product quality data to support operational management. Produce and…