Care Team Representative; English​/French Bilingual​/Représentant de l'équipe d'assistance

Position: Care Team Representative (English/French Bilingual)/Représentant de l'équipe d'assistance
Location: Montreal
** Global Privacy Policy
** Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection.  Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
* Acts as primary liaison with callers from multiple client accounts within a shared services environment.
* Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
* Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
* Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
* Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
* Attendance during scheduled work hours is required.
* Excellent verbal and written communication skills
* PC literate, including Microsoft Office products, Windows environment
* Must meet minimum typing requirements
* Strong organizational skills
* Good interpersonal skills
* Ability to multi task in fast paced environment
* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
* Ability to work in a team environment and/or independently
* Ability to meet or exceed Performance Competencies
* Ability to meet all attendance expectations
** Mental****:
** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

FONCTIONS ET RESPONSABILITÉS ESSENTIELLES Effectuer à tout moment la réception des réclamations et assure un service à la clientèle complet dans le respect des exigences réglementaires, de l'entreprise et des attentes des clients. Éduquer les demandeurs/appelants sur les exigences des clients et les régimes d’avantages sociaux en documentant tous les détails requis de l’appel de manière concise et professionnelle. Saisir les informations de réclamation verbales et écrites qui répondent avec précision aux exigences du client interne et externe dans le système approprié.

FONCTIONS ET RESPONSABILITÉS SUPPLÉMENTAIRES Effectuer d'autres tâches connexes. QUALIFICATIONS Expérience

Un (1) an d'expérience en service à la clientèle ou une combinaison équivalente de formation et d'expérience requise. Expérience en centre d'appels entrants, de préférence. Compétences et connaissances Excellent es compétences en communication verbale et écrite Capacité à répondre aux exigences minimales de saisie Solides compétences organisationnelles Bonnes compétences interpersonnelles Capacité à effectuer plusieurs tâches dans un environnement au rythme rapide Capacité à atteindre ou dépasser les compétences en matière de rendement Les déclarations contenues dans ce document visent à décrire la nature générale et le niveau de travail effectué par un collègue affecté à cette description.

Ils ne sont pas destinés à constituer une liste exhaustive des fonctions, devoirs ou variantes locales. La direction se réserve le pouvoir discrétionnaire d’ajouter ou de modifier les fonctions du poste à tout moment. ## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
#J-18808-Ljbffr