Représentant; e), support technique​/Product Support Representative

Représentant(e), support technique / Product Support Representative

Bell Flight is looking for an experienced technical support representative to provide comprehensive assistance to aircraft owners, operators, and maintainers worldwide. The candidate will support both external customers and internal teams, ensuring safe and efficient aircraft operation.

We are more than aviation experts; we are pioneers. From the sound barrier to advanced tilt‑rotor systems, Bell is shaping the future of aviation through specialized engineering.

• Respond to and manage incoming customer calls and email inquiries with professionalism and efficiency.
• Interpret, transfer, and address customer requests using computer programs, technical publications, and other support tools.
• Adhere to department operating procedures to deliver exceptional front‑line customer service.
• Provide constructive feedback on daily operating procedures and recommend revisions to enhance department objectives and customer satisfaction.
• Work closely with various departments within Bell to ensure customers receive optimal solutions and services.
• Develop and execute inspection, maintenance, troubleshooting, repair, and overhaul functions for Bell helicopters in alignment with industry‑leading standards.
• Represent Bell Textron Canada at conferences and special events, showcasing professionalism and technical expertise.
• Build and nurture positive relationships with both internal and external customers to foster trust and long‑term collaboration.

• College degree in Aerospace or related field.
• Aircraft Maintenance Engineer licence or equivalent.
• Field experience and/or expertise in helicopter operation, or experience on aircraft electrical/avionic systems, as required by license.
• Working knowledge of domestic and/or international governing aviation agencies.
• Ability to interpret engineering design drawings and specifications.
• Working knowledge of MS Windows and MS Office, and aptitude for proficiency in other software.
• Excellent written and verbal communication skills in English; knowledge of French or another language is an asset.
• Team player; ability to maintain good relationships.
• Ability to work in a fast‑paced, customer‑focused environment.
• Flexibility in scheduling and availability to meet customer needs.
• Available for international travel approximately 5 % of the time.

Any other combination of schooling and experience deemed equivalent may be considered.

• Group benefits plan and healthcare online service.
• Retirement savings plan.
• Average of 13 holidays/floating days.
• Opportunity to bank overtime in compensated time up to 40 hours per year.
• Flexible schedule policy.
• Educational assistance program.
• Reimbursement program for fitness fees.
• Employee and family assistance program.

Primary location: CA‑Quebec‑Mirabel. First shift, full‑time, individual contributor.

Bell Textron Inc.

Job posting: 12/11/2025, 6:50:30 AM. Referrals increase your chances of interviewing at Bell Flight by 2×.

Bell Textron Canada, Ltee, adheres to the principles of employment equity. We welcome applications from women, aboriginal peoples, visible minorities, and people with disabilities. People with disabilities may receive assistance with the screening and selection process, if they wish.