Customer Success Manager, Health Care Centres

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Description

Address: 600, boulevard de Maisonneuve Ouest, 21st floor, Montreal, QC., H3A 3J2

Hours of presence at the Clinic: 7:00AM - 15:00 (Monday to Friday) — Important, you must be present at the clinic during these hours

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

What You’ll Do

As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check-ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals.

• Deliver a personalized, concierge-level experience for patients from check-in to check-out
• Build relationships to understand patient health goals and proactively recommend relevant services
• Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
• Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
• Work collaboratively with medical teams to ensure a holistic, patient-first approach to care
• Follow up with patients via email or phone to enhance engagement and retention

Qualifications

What You Bring to the Table

• Education & Experience:
  
  Post-secondary degree in Sales, Marketing, Hospitality, or a related field. 2-3 years in a sales or hospitality role with a strong focus on customer relationships
• Patient Guidance:
  Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
• Sales Excellence:
  Proven ability to exceed engagement goals through consultative and relationship-based approach
• People-First Approach:
  Engaging, proactive, and passionate about delivering a top-tier client experience
• Organizational
  
  Skills:
  
  Ability to juggle multiple priorities while maintaining attention to detail
• Tech-Savvy:
  Proficient in CRM databases, data management, and Google Workspace
• Industry Knowledge:
  Familiarity with the private and public health sectors with experience in EMR systems is a plus
• Bilingual English and French

Nice to Have’s

• Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
• Experience supporting an executive audience (C-suite level executives or senior management)

Benefits

• Opportunity to join a fast-paced team in a fun, learning-intensive environment
• Help build out the future of the Executive Experience Coordinator function at TELUS Health

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

• Not Applicable

• Full-time

• Other

• IT Services and IT Consulting, Telecommunications, and Utilities