Senior Core Network Specialist Montreal

The Senior Core Network Specialist is responsible for operating, updating and maintaining all IP Network Operations Connectivity equipment’s and configurations. The incumbent is also responsible for the resolution of all incidents affecting the on-prem and cloud native IP network.

Under the supervision of the Director, Network Operations, the incumbent will work in collaboration with the various suppliers and technology partners and will notably manage the end-to-end IP network operations quality assurance of Terrestar’s service offer.

The incumbent will be responsible for implementing, maintaining, and continuously improving all processes related to connectivity incidents, problems, and change management.

* Travel may be required.

The main responsibilities are:

Incident resolution and response

• Restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations.
• Resolving IP connectivity incidents and problems.
• Managing major incident records and processes.
• Communicating with relevant stakeholders throughout the incident lifecycleand identifying, maintaining and improving incident KPIs and SLAs.
• Conducting post-incident reviews and driving enhancements to both service quality and incident management practices.
• Translating post-incident recommendations into actionable business requirements to enhance operational resilience and service delivery.

Operational efficiency

• Continuous improvement of end-to-end connectivity Incident Management Process.
• Documenting and updating alarm handling procedures.
• Planning and deploying network changes with zero-downtime.
• Serve as an internal consultant for Network Engineering and Operations.
• Delivering training to NOC(Network Operations Center) staff on industry best practices for managing IP connectivity incidents, ensuring rapid response and service continuity.
• Developing, documenting, and regularly updating all test procedures and knowledge base materials related to incident handling to ensure consistency, accuracy, and operational readiness

Service configuration management

• Ensuring that assets under the control of suppliers are identified, controlled and properly managed throughout their lifecycle.
• Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, components, their attributes and relationships.
• Maintain accurate configuration information on the historical, planned and current state of network connectivity services and other configuration items.
• Provide accurate configuration information to facilitate internal and external incident handling.

Technical troubleshooting

• Participating in incident resolution by investigating complex network incidents.
• Identifying and documenting workarounds for one or several technological domains (Sat-Com, Cloud Computing, Wireless Networks, IP Networks, Security & Authentication)
• Reviewing and developing end-to-end network incident KPIs using Office 365 and Power BI platform.
• Deploying and maintaining end-to-end IP connectivity service alarms.
• Working with vendors and partners to improve IP network availability.

Project and continuous improvement

• Initiating and/or participating in technology projects and POCs(proof of concept) aimed at improving network operations efficiency.
• Work with internal and external partners to improve overall network connectivity performance.
• Seek out opportunities for improvement in technical solutions, process improvements, standardization efforts, automation projects and tools implementation.

Assume all related responsibilities.

COMPETENCY PROFILE AND MINIMUM REQUIREMENTS

Education/Experience/Certification

• Bachelor's degree in electronic, electrical, mechanical, computer or telecommunications engineering or other field combined with a minimum of 15 years’ experience in the telecommunications or information technology sector.
• Minimum of 7 years' experience in network operations for a telecommunications operator or in the information technology sector.
• Minimum of 10 years’ experience in network operations incident handling for on-site and/or cloud native services.
• Minimum of 7 years’ experience in network configuration…