NOC Network Operations Support Specialist

NOC Network Operations Support Specialist

The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.

Qualifications

Education

• 2 years technology diploma in a telecommunications or networking related program is required

• Cisco Certified Network Associate (CCNA) required

• Cisco Certified Network Professional (CCNP) an asset

Work Experience

• 2 to 4 years technical working experience is required

• Experience working in the telecom industry is required

Specific Competencies

• Must possess a high level of customer service skills.

• Proven ability to work independently and meet aggressive deadlines.

• Proficient in and experience with telecom grade Ethernet access networks.

• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.

• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.

• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).

• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.

• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.

• Working knowledge of MPLS and VPLS an asset.

• Detailed understanding of provisioning processes in a service provider environment.

• Experience working with and troubleshooting optical medical converter technology.

• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.

• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.

• Must be customer focused and an effective communicator

Key Responsibilities

• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.

• Provides direct and front line support to customers as required via telephone.

• Provide technical and customer support functions in the Network Operations Center (NOC)

• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.

• Input, update and verify various databases and programs related to the job functions.

• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.

• Be safety and control conscious and aware of established control procedures, laws and regulations.

• Other duties as assigned.

Work Environment

• NOC – Network Operations Center

Special Conditions

• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

• On-call rotation 24/7/365

• This position works shift work.

• Only bilingual (French/English) candidates will be considered for this role.

This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum.

Shift Breakdown

Morning shift 7:00AM to 3:30AM

Regular shift 9:00AM to 5:30PM

Evening shift 3:00PM to 11:30PM (Shift premium applies 5%)

Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%)