The Director, Data and Insights plays a critical role in facilitating important insights that allow Retirement Operations teams to meet and exceed financial and operational KPI targets, identify and address transient and systemic issues, and provide predictive analysis to forecast performance and ensure operational capacity. They provide thought leadership to the organization around data & analytics and actively cultivate a culture of data-driven decision-making.
Position Responsibilities:
Acting as a strategic partner with Retirement Operations leadership to understand gaps and priorities related to data and insights, and defining the data strategy and roadmap
Leading a team in developing and enhancing data models and visualizations
Collaborating with other data / IT stakeholders to maintain our development space, ensure rigorous governance around our models and dashboards, and operationalize mature models
Playing a leading role in building new data and reporting infrastructure as part of major transformation projects, and keeping abreast of technology and ecosystem changes to update existing models and dashboards as needed
Overseeing KPI gathering, collaboration with leaders to distill insights from results, and preparation of best-in-class reporting for several stakeholder groups
Ensuring KPI targets are current, approved and aligned with stakeholders
Continuous improvement and automation of the process, coordinating and optimizing with GWAM Operations and Retirement Operations reporting
Required Qualifications:
Preferred Qualifications:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we…
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