Operations, Air Freight

SUMMARY

The primary function of the Operations, Airfreight is to process all air freight shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all outbound requirements before or within agreed time frames.

Direct communication with customers, overseas offices, airlines , warehouses and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments

• Establish and coordinate schedules with carriers and tender shipments

• Create, coordinate country specific documents

• Adhere to all domestic and international shipping regulations

• Track and trace all shipments

• Prepare and publish reports, as requested

• Proactively identify problems and swiftly implement the appropriate solutions

• Confirm rates with carriers

• Responsible for cost containment of shipments, via accounting system

• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery

• Ensure all DSV KPIs met throughout the movement of the shipment

• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements

• Daily Communication with customers on relevant issues and resolution

• Manage new account implementation from standard operating procedure to execution

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• A minimum of two years international transportation industry experience or,

• Education in supply chain logistics, international transportation, or a related field of study.

• CIFFA certificate, an asset

• Dangerous Goods Certification, an asset

• Authorized Cargo Representative (ACR) designated status, as required

• GDP Training, if required

Skills and Competencies

• Good command, both verbal and written, English skills.

• Ability to create collaborative engagements and active listening

• Service oriented and able to resolve customer grievances

• Strong interpersonal skills, building professional relationships internally and externally

• Strong problem-solving skills and analytical skills

• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results

• Both a team builder and a team-player

• Excellent organizational and time management skills

Language and Computer Skills

• Due to the nature and scope of the international business in dealing with customers, colleagues and overseas offices, English is the principal language for this position and in addition, proficiency of the French language is required for local communication

• Ability to communicate effectively in a diverse multicultural environment.

• Microsoft Office suite

• Cargo Wise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer

• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.