Service Head, Residential Care

The closing date for completed applications for this post is 9am on Tuesday 06 January 2026, and it is anticipated interviews will take place on Thursday 22 January 2026.

Hours:

37 hours per week

Salary: £75,160 - £81,938 (SCP 60-64)

JOB DESCRIPTION

The Service Head of Residential Care, is a key member of the Senior Leadership and Management Team (SLMT) and has a critical role in achieving Rossie’s vision and mission. This post has both an inward and outward organisational focus, ensuring delivery of safe trauma informed residential care in line with all internal and national requirements. Our organisation is multi‑disciplinary and the post-holder must work collaboratively, in line with our values, with all departments and services.

As a Senior Manager, the post-holder will contribute to the development/delivery of the Business Plan, operate within budget and manage all resources effectively and efficiently. This post will be responsible for developing and improving Residential Care and Through care services, fostering a sound organisational culture and in line with The Promise and other national developments.

As a member of SLMT, support the CEO in strategic planning, service development, delivery and improvement

• Take lead responsibility for the delivery of excellent standards of care within residential houses
• Lead on development and review of innovative practice, policies and procedures for the Residential Care and Through care services
• Develop service responses and diversification within key national policy drivers including The Promise
• Ensure delivery of appropriate and sustained service improvement in line with the organisational Business Plan, ensuring high Care Inspectorate ratings
• Support and advise the CEO and DCEO on strategy, policy and direction of service, ensuring effective service delivery
• Work collaboratively with all members of the SLMT
• Proactively attend to own training, learning and development needs as required/ identified by CEO/ DCEO

Report all relevant operational issues directly to the DCEO through appropriate reports, briefings, management and team meetings, as well as formal supervision and appraisal systems

• Provide regular management information and reports to the Board of Governors, CEO and DCEO to support systematic and informed decision making at senior levels
• Prepare business cases to develop new services and agree quality assurance systems
• Work collaboratively with other services to provide integrated and holistic services to young people
• Undertake management investigations into complaints, staff conduct/related issues and prepare written reports of the findings within tight timescales

Provide effective leadership and management of Residential Care, Through care and Brothers and Sisters services

• Provide strong visible leadership to motivate, manage, engage and develop staff, enabling a culture of high performance and continuous improvement
• Provide oversight and guidance to support managers’ adherence to relevant policy frameworks, procedural guidance, legislative and regulatory requirements delivering high quality services within Residential Care, Through care Services and Brothers and Sisters services
• Ensure all managers and staff within areas of responsibility are familiar/comply with the Rossie Values
• Ensure oversight and adherence to Child Protection/Safeguarding, supporting staff compliance with policy requirements/timelines related to Initial Referral Discussions or Child Protection investigations
• Ensure all managers/staff are inducted into the Residential Care, Through care and Brothers and Sisters services, receive ongoing training, develop their skills to work with complex young peoples’ needs and behaviours
• Delegate the effective management and supervision of Rossie’s Through care Practitioner

Deliver services compliant with National Care Standards, regulatory Inspection processes and all national contractual requirements

• Ensure all care staff are familiar, and comply with the Health and Social Care Standards, physical intervention theory/practice and comply with the SSSC Code of Conduct
• Ensure Deputy Service Managers within areas of responsibility; adhere to policy, procedures,…