Deputy Service Manager, Secure Care

The closing date for completed applications for this post is 9am on Monday 08 December 2025, and it is anticipated interviews will take place Thursday 18

December 2025.

Hours:

37 hours per week

Salary: £61,124 - £67,025 (SCP 51 - 55)

JOB DESCRIPTION

To co-ordinate and manage the care house functions and thereby facilitate care staff in providing effective service delivery in line with stated organisational policies, procedures, aims and objectives.

To assist the CEO in developing the strategic direction, policies and procedures, in relation to the service functions thereby ensuring effective and efficient service delivery:

• To assist and advise the Deputy Chief Executive (DCEO) and Service Head in the development of relevant policies and procedures in relation to the service
• To provide leadership, guidance and management of staff, ensuring the delivery of high quality efficient and effective services
• To take lead responsibility for identifying and addressing staff performance issues and ensuring that care staff translate policy and procedures into practice
• To take lead responsibility for the identification of staff performance, skills and knowledge deficiencies and to ensure that this is addressed in the staff members training needs analysis and development plan
• To take lead responsibility for the structure of the day within the Secure care service and ensure that all care staff adhere to the operational management policies and procedures; including daily rhythms and routines; ensuring security; and promotion of a well maintained and homely environment
• To ensure that young people’s wellbeing is safeguarded at all times, through the implementation of relevant and regularly reviewed risk assessments and risk management strategies.

To assess, plan, implement and evaluate the effectiveness of the service house functions and to develop appropriate strategies and programmes to maximise financial and physical resources:

• To ensure that all care staff are provided with an appropriate and robust induction experience that equips and prepares them for their roles and responsibilities within Rossie
• To ensure that all care staff have regular, recorded 1:1 supervision, which is in line with the supervision policy and procedures
• To be responsible for chairing regular staff team meetings and ensuring that approved minutes of the meetings are available on the Rossie network
• To take lead responsibility for the development, implementation, and evaluation of structured, pre-planned and organised recreation, leisure and intervention programmes, during evenings, weekends and educational holidays
• To take lead responsibility for monitoring, auditing and quality assurance of the service case management files and recording systems and addressing all issues that may arise from this.

To implement and monitor the policies and procedures required to meet the strategic aims and objectives for the organisation as determined by the CEO and Board of Governors:

• To monitor and provide management information/reports in relation to agreed quality assurance systems within the Service
• To work collaboratively with the other managers and staff in order to provide an integrated and holistic assessment, care planning, intervention and review programme for every young person
• To undertake fact finding or investigations into service complaints, staff performance and related issues and to prepare written reports of the findings
• To take lead responsibility for ensuring transitions planning is appropriate and as far as is possible that all young people leave Rossie with an identified educational vocational or employment opportunity
• To effectively organise services staff rosters and duties and deploy staff and resources according to risk, need and safety, within limited budgets.

To report all relevant operational issues directly to the Service Head through appropriate communications, reports, briefings, management and team meetings, and formal supervision:

• Report directly to the Service Head and advise on all matters relating to the Service, including; behaviour management issues, staffing issues, staff performance issues, complaints and representations,…