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Desktop Support Specialist

Job in 20900, Monza, Lombardia, Italy
Listing for: Sharp Brains
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below
Key Responsibilities
Provide  Level 1 (L1) technical support  to end users (in person, phone, or email)
Troubleshoot  basic hardware issues  (desktops, laptops, printers, monitors)
Assist with  software problems  (Windows OS, MS Office, basic applications)
Help users with  login issues, password resets , and account access
Set up and configure  new computers and peripherals
Install and update  software and operating systems
Document issues and solutions in a  ticketing system
Escalate unresolved issues to  L2 or L3 support teams
Follow IT policies and security guidelines
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