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Support Specialist
Job in
Moreton-in-Marsh, Gloucestershire, GL56, England, UK
Listed on 2026-01-01
Listing for:
ITR | part of Ascent International Group
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Acting as the first point of contact for IT issues (phone, email, tickets)
- Troubleshooting hardware, software and basic network problems
- Supporting device and account setups, and standard software installs
- Taking on 2nd line tickets – servers, networks, applications, AD and O365
- Assisting with hardware repairs, installs and IT projects
- Documenting fixes and helping to mentor more junior team members
- Experience in 1st line support (2nd line exposure a bonus)
- Knowledge of Windows/macOS, networking basics (TCP/IP, DNS), Office 365
- Strong communication and customer service skills
- Organised, proactive and calm under pressure
- Full UK driving licence essential
- CompTIA / Microsoft certs are a plus
If you're passionate about IT, love helping users and want the chance to grow in a supportive environment, we'd love to hear from you.
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