IT Systems Administrator

Responsibilities

Daily tasks examples are helping end users with their computers, managing 3rd party MSP’s and working with but not limited to “next-generation” security tools including MFA, end point protection, PAM, email and fraud defense.

• Supporting locations in Jefferson City and 2 Morristown (WHSE and Plant) locations by managing all Iconex IT equipment (desktops, laptops, monitors, etc.) including printers.
• Ensures all Scanguns are fully operational and provides any remediation necessary to support.
• Supports all Printers (i.e. put-way, label etc.) are fully operational without any business impact.
• Works with 3rd party Network MSP for all network and infrastructure related items for both Jefferson City and the Morristown locations.
• Full ownership of company cloud hosted VOIP including add / changes and administration of call trees and virtual call centers.
• Provides all aspects of supporting FLEX applications at legacy Cenevo sites while acting as the primary resource supporting FLEX applications.
• Expand the knowledge base of FLEX to assist the growing of FLEX to all Iconex Legacy facilities.
• Liaise with vendors and other IT personnel for problem resolution.
• Provides direct support for any 3rd party vendors (hybrid staffing model) for Network systems, Level 3 helpdesk and or others for Jefferson City and Morristown.
• Experience building and leading IT resources from either in an IT leadership or Supervisor equivalent

Responsibilities

Daily tasks examples are helping end users with their computers, managing 3rd party MSP’s and working with but not limited to “next-generation” security tools including MFA, end point protection, PAM, email and fraud defense.

• Supporting locations in Jefferson City and 2 Morristown (WHSE and Plant) locations by managing all Iconex IT equipment (desktops, laptops, monitors, etc.) including printers.
• Ensures all Scanguns are fully operational and provides any remediation necessary to support.
• Supports all Printers (i.e. put-way, label etc.) are fully operational without any business impact.
• Works with 3rd party Network MSP for all network and infrastructure related items for both Jefferson City and the Morristown locations.
• Full ownership of company cloud hosted VOIP including add / changes and administration of call trees and virtual call centers.
• Provides all aspects of supporting FLEX applications at legacy Cenevo sites while acting as the primary resource supporting FLEX applications.
• Expand the knowledge base of FLEX to assist the growing of FLEX to all Iconex Legacy facilities.
• Liaise with vendors and other IT personnel for problem resolution.
• Provides direct support for any 3rd party vendors (hybrid staffing model) for Network systems, Level 3 helpdesk and or others for Jefferson City and Morristown.
• Experience building and leading IT resources from either in an IT leadership or Supervisor equivalent

Required Skills/Abilities/Qualifications

Associates Degree in Information Technology, Computer Engineering/Science or related field required.

• 5+ years’ experience in system engineering and IT Helpdesk support required.
• Proven track record of success in IT support areas from Level I to Level III
• Experience supporting a warehouse and manufacturing environments including Scan guns, printing applications such as Bartender (preferred).
• Experience managing Windows Servers and virtualization.
• Backup tools, specifically Datto (preferred).
• Office 365 experience
• Familiarity with end point support tools such as Connect Wise ESM (preferred)
• Experience with monitoring systems
• Solid Cloud Experience
• Willingness to sign confidentiality agreement and protect trade secrets.
• Exceptional networking skills and knowledge

EEO Statement

Iconex enthusiastically engages with our communities of employees and…