Customer Service & Sales Chat Representative; Non-Voice

Position: Customer Service & Sales Chat Representative (Non-Voice)

We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

Key Responsibilities

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Qualifications Education

• High school diploma or GED required.

Required Skills Communication & Customer Service

• Strong written and verbal communication skills.
• Customer-focused mindset.
• Excellent active listening and probing skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Ability to follow established processes and scripts while maintaining a natural communication style.
• Goal-oriented with the ability to meet productivity, quality, and sales metrics.
• Results-driven and motivated to achieve performance targets.

Problem Solving & Adaptability

• Strong analytical and problem-solving skills.
• Ability to identify customer needs and provide appropriate solutions.
• Adaptable to changing processes, systems, and business requirements.
• Open to coaching and continuous improvement.

Professional Attributes

• High level of integrity and accountability.
• Strong sense of ownership and responsibility.
• Ability to work effectively under pressure.
• Strong time management and multitasking skills.
• Detail-oriented with excellent organizational skills.
• Resilient and capable of handling challenging customer situations professionally.