Service Co-Ordinator

Murray Recruitment are recruiting a FM Helpdesk Administrator for our client based in North Lanarkshire.

Role Overview:

This is a key position within a busy facilities management team, responsible for providing front-line support to clients and ensuring that all maintenance requests are effectively logged, scheduled, and followed through to completion. The successful candidate will play a vital role in delivering exceptional service and supporting the operational efficiency of the business.

Key Responsibilities:

• Act as the first point of contact for clients, handling incoming calls and emails to assess and record FM requirements.
• Log and manage job requests within the CRM system (Job Logic), ensuring accurate and timely data entry.
• Schedule both planned and reactive maintenance works, coordinating with engineers and subcontractors.
• Provide regular updates to clients on job status and progress.
• Monitor open jobs and ensure all service level agreements (SLAs) are met, escalating where necessary.
• Assist with compliance documentation and maintain accurate records.
• Generate reports relating to job status, performance metrics, and client satisfaction.
• Support system improvements and suggest process enhancements.
• Collaborate with operational teams to ensure smooth service delivery.
• Offer assistance and guidance to new team members and help promote a supportive team environment.

Skills & Experience:

• Previous experience working within a fast-paced FM helpdesk environment.
• Proficiency using CRM systems, with experience in Job Logic highly desirable.
• Excellent communication skills with a strong customer service focus.
• Able to prioritise tasks and manage time effectively in a high-pressure setting.
• Highly organised with a keen eye for detail.
• Strong IT skills, including Microsoft Office (Teams, Word, Excel, Outlook).
• Flexible, proactive, and able to adapt to changing business needs.
• A team-oriented mindset with a commitment to continuous improvement.

Offering:

• Salary between £25,000 to £28,000 depending on experience.
• Full-time permanent role based in North Lanarkshire.
• Working hours:
  
  Monday to Friday, 8:00am to 5:00pm with a one-hour lunch break.
• 33 days holiday per year including statutory days.
• Opportunity to join a professional, growing team within a supportive environment.
• Career development and training opportunities available.