Assistant Director​/Student Success & Academic

ASSISTANT DIRECTOR / STUDENT SUCCESS & ACADEMIC SUPPORT Position Information

Position Information

Posting Number

Posting Number S-4013

Position Number

Position Number 00250

Type of Recruitment

Type of Recruitment INTERNAL

Position Title

Position Title ASSISTANT DIRECTOR / STUDENT SUCCESS & ACADEMIC SUPPORT

Position Summary

The Assistant Director (AD) supervises Success Coaches, academic tutors, and supplemental instructional staff. Provides leadership for success coaches utilizing a case management model and supports the Central Career Guarantee. The AD will assist in the development of student support initiatives designed to facilitate and improve retention and student progress to timely graduation. The AD supervises the programming and work of success coaching, academic support, and monitors, tracks students in the Central Career Guarantee.

Required Qualifications

• Bachelor’s degree.
• Three years of experience working with students in a college or university setting.
• Minimum of one-year of experience coaching or managing direct reports in a supervisory or leadership role.
• Demonstrated positive interpersonal skills and ability to communicate effectively in all media and project a positive image.
• Demonstrated organizational, interpersonal and problem-solving skills.
• Demonstrated knowledge of current and emerging trends concerning the first college year and students in transition.
• Demonstrated very high degree of accuracy and attention to detail.
• Working experience with computer applications and MS Office systems.
• Demonstrated ability to maintain confidentiality.
• Willingness to work evenings and weekends as needed.

Preferred Qualifications

• Master’s degree in higher education, student affairs or related field.
• Knowledge of/experience with enrollment management, student affairs, retention, college student development.
• Experience with academic and student support programming and techniques.
• Knowledge of/experience with student information and customer relationship management systems.
• Knowledge of/experience with program evaluation, assessment of learning and/or research methodologies (qualitative and/or quantitative).

Duties & Responsibilities

• Supervises success coaching and coordinates academic support resources including tutoring and supplemental instruction in coordination with the Director of Student Success.
• Coordinates case management in the tracking, monitoring, and programming with campus partners in support of Success Coaching and the Central Career Guarantee.
• Collaborates with academic colleges to align tutoring and supplemental instruction resources in high demand (historically difficult) courses.
• Hires, trains, supervises and evaluates campus success coaches, tutors, and supplemental instruction staff.
• Promotes a culture of collaboration, innovation, and continuous improvement.
• Engages in intervention and outreach initiatives in response to student inquiries and concerns.
• Assists with data collection and dissemination of findings concerning student persistence, success initiatives, assessment, and evaluation of department activities.
• Implements evidence-based practices to enhance academic and student success outcomes.
• Reviews and responds to correspondence from various university constituents including students, faculty, staff, supportive family members, etc.
• Represents the Office of Student Success, success coaching, and the Central Guarantee by serving on committees/groups focused on retention and student success.
• Exercises independent judgment in the application of rules, regulations, policies, and procedures.
• Resolves complex student issues in accordance with instructions, policies, previous training, and accepted practices.
• Coordinates work with campus partners and to support students in need of academic…