Customer Success Manager
Job in
Mount Vernon, Westchester County, New York, 10550, USA
Listing for:
TruAgents
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Customer Success New York / Remote (US-based) Full-time $100K – $140K + Equity
Own the customer relationship end to end for enterprise insurance and financial services accounts. You'll drive onboarding, adoption, and expansion — making sure every customer sees measurable outcomes from Tru Agents.
Key responsibilities- Own onboarding and implementation for new enterprise accounts
- Drive adoption, engagement, and measurable outcomes across the customer base
- Serve as the trusted advisor and primary point of contact for customer stakeholders
- Identify expansion opportunities and partner with leadership on renewals and growth
- Channel customer feedback into the product roadmap
- 3+ years in customer success or account management at a B2B SaaS company
- Experience working with enterprise customers, ideally in insurance or financial services
- Strong communication skills with both practitioners and executive stakeholders
- Comfortable in a fast-moving startup where the playbook is still being written
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